Purpose
The purpose of this proposal is to help establish a healthy foundation and continuity strategy for the SECMA Corporate Identity.
This proposal contains works related to the SECMA Corporate Identity, The SECMA Websites, The SECMA Infrastructure and The SECMA Support & Service options.
Support
Support opening hours
Monday – Friday 08:00 – 20:00
Saturdays 10:00 – 14:00
Sundays Closed
Support prioritisation
All support requests are allocated a support agent immediately as per the above opening hours. All requests are normally handled within 24 hours depending on priority and complexity. For Level 1 support package holders, support is prioritized and in most cases handled within 1 hour.
How to contact our support
All support requests must be sent to us via support@invertlabs.com with a clear description of the issue. Please remember to indicate client name and URL to the site in question.
Immediate support
Level 1 support packages include immediate phone support. You may contact us for immediate resolution on the number given to you if you are a level 1 support package holder.