Terms and Conditions


1. Introduction
Welcome to Invert® which is owned by InvertLabs Copenhagen Profile ApS, CVR-no. 32934943, Prags Boulevard 49, 2300 Copenhagen S, Denmark (“Invert”).
Invert´s mission is to deliver state of the art software and IT solutions to global clients in all spheres of business.
The legal contract for the supply, development or subscription of services is between the Customer and Invert.
These terms and conditions (“Terms”) issued by Invert (“Invert”) apply to any sale of Products carried out via the Invert websites, platforms, email or other agreements, including verbal agreements.
While Invert tries to ensure that the Websites & Platforms are normally available twenty-four (24) hours a day, Invert does not undertake any obligation to secure this, and will not be liable to the Customer if the websites or Platforms are unavailable at any time or for any period.
When placing an order with Invert or one of its platforms (Workintra), (Schoolgate) or (Kulturhusene) the Customer confirms:
to accept these Terms and any specific platform terms and therefore the Customer is required to review the Terms thoroughly before placing an order with Invert via any channel.
By accepting these Terms, the Customer agrees to receive all relevant information in English. Furthermore, the Customer accepts that all agreements between the Customer and Invert will be stored by Invert for a period of 5 years.
Furthermore, by accepting these Terms, the Customer agrees to receive emails and text messages related to any orders placed by the Customer. This is required in order to ensure that the Customer receives all essential notifications related to the order.
Invert reserves the right to revise and amend the Terms from time to time. The Customer’s order will be subject to the Terms applicable at the time when the Customer placed the order, (see clause 4).


2. Invert’s contact information and customer service
Email address: info@invertlabs.com


3. Products & Services
The Customer can find information about the Products and Services and a description of the Products and Services on the relevant websites, Platforms, or through documentation given to the customer.
The information is only instructive and for the purpose of giving the Customer the best prerequisites for evaluating selected Products before making the purchase. There may be instances where the information is not updated and where the actual product range, development times etc. is not as stated on the Platform. In such cases, Invert is of no liability.

Services such as the Invert CTO or Webmaster services are tailored to each customer. As such, any description found on our websites or other material is for information purposes only. Each of these services will be described in full detail between Invert and the client.


4. Ordering of Products
The supply of Products on the Platform is only an invitation to the Customer to place an order.
Upon receiving the order, Invert will begin processing it and Invert will notify the Customer, that the order has been received and accepted as soon as possible. Please note that any confirmation page that the Customer may visit on the websites or Platforms merely indicates that the order has been received and is being processed and does not mean that the order has been accepted by Invert. Thus, the agreement between the Customer and Invert is not final until the Customer has received a final confirmation (“Order Confirmation”).


5. Order Confirmation and invoice
After placing the order and the order has been processed and accepted by Invert, the Customer will receive an Order Confirmation by email. This means that the order is accepted (subject to cancellation as set out herein). The Order Confirmation should be saved by the Customer. The Order Confirmation will contain information regarding the order placed by the Customer and may contain the Customer’s name, address, payment information, the Products ordered, price, terms of payment, time and place delivery etc.


6. Price
All prices are indicated in the currency agreed with the customer and includes applicable VAT but may exclude any online payment administration charges, unless otherwise specified. Any fees related to the order and payment will be calculated and listed when the Customer places the order. Errors in prices indicated on the Platform can occur.


7. Payment
The Customer can pay with several brands of debit and credit cards as well as other payment methods made available on the websites and Platforms.
If using a credit or debit card for any subscription services, the Customer must enter his or her card number, the expiration date and the security code when placing an order. For government institutions who request to receive special invoice formats, details of such formats are to be provided at the time of ordering the service. Invert will ask for the Customer’s consent for Invert to save the payment information for future purchases through 3rd party payment gateway.
The Payment Service Provider needs to collect payment information (credit card information), as it is necessary for the adequate performance of the contract with you and to comply with applicable law (such as anti-money laundering regulations), without it, you will not be able to use the Invert platform or subscription services.
Upon placing a purchase order, the amount stipulated by the Store for the Products (“Purchase Price”) is reserved on the Customer´s account according to the chosen payment method (“Account”). The Purchase Price is charged to the Customer´s account as agreed and may contain several milestone payments. Invert may amend, modify or restructure the payment procedure for its Customers, as it deems reasonable.
The Platform uses PCI compliant Payment Service Providers. Payment by debit or credit card on the Platform is safe and certified by the card issuer. All payments are made through an encrypted internet connection.
If the Customer’s credit card or payment method is rejected when trying to pay for an order, the Customer should verify that the entered information is correct.
In some cases, Invert may receive an error code when a Customer’s credit card or payment method is rejected. The error code makes it possible to identify the cause of rejection. In order to give the Customer the opportunity to correct the error, Invert may inform the Customerabout why the credit card or payment method was rejected.
If the Customer has corrected the error and the credit card is still rejected, Invert recommends that the Customer contacts his or her bank.
Due to standard banking procedures, once the Customer has submitted an order that is paid for by credit or debit card and the payment has been authorized, the bank or card issuer will reserve the full amount of the order.
By accepting these Terms, the Customer acknowledges and agrees that Invert is not responsible or liable to the Customer in relation to the above.


8. Delivery
Products ordered will have an estimated delivery date.  The nature of software development demands that the customer understands, that some flexibility must be accepted toward the deliver date and time. Invert will inform the customer regularly on progress and issue milestone invoices as agreed with the customer.
Final handover of any product will happen only after receipt of full payment, whether this happens as a one time payment or via milestone payments.
Invert is not liable or responsible for any failure or non-compliance with respect to its Services if such failure is caused by circumstances outside Invert’s control. Such circumstances include but are not limited to disruptions in the operation of Invert as a result of legislation, acts of state or public authorities, acts of war, terrorism, strikes, physical blockades, lockouts and natural disasters.

Invert will publish the project to the domain given by the client. It is the responsibility of the client to secure backup & migration of existing data on that domain and Invert can not be held accountable for data lost as a consequence of publishing the new project to that domain.


9. Right of cancellation
Once an order has been accepted by Invert, development will start and Invert can not accept a cancellation for any reason.
If the Customer cancels an order at any time during development, for whatever reason, the customer will not be entitled to a refund of any one time or milestone payments made. Further, any development completed but not yet invoiced, will be invoiced to the customer.


10. Right of complaint
In case of a complaint, the Customer shall contact Invert by sending an email with the order no. or reference and information about the Products and the nature of the complaint. After receiving the complaint, Invert will process the complaint and reply to the customer with a solution as soon as possible. Normally within 24 hours.


11. Customer reviews
In particular (but without limitation), any reviews that the Customer submits through the Platform may not:
contain any defamatory, obscene or offensive material;
promote violence or discrimination;
infringe the intellectual property rights of another person or legal entity;
breach any legal duty owed to a third party (such as a duty of confidence);
promote illegal activity or invade another’s privacy;
give the impression that they originate from us; or
be used to impersonate another person or to misrepresent your affiliation with another person.
The prohibited acts listed above are non-exhaustive. Invert reserves the right (but does not undertake, except as required by law, any obligation) to remove or edit at any time any reviews posted, uploaded or transmitted to the websites or Platforms if Invert determines that the review breaches one or more of the prohibitions mentioned above, is otherwise objectionable or may expose Invert or any third parties to any harm or liability of any type, or for any other reason.
The reviews contained on the websites and Platforms are for information purposes only and do not constitute advice from Invert. Reviews reflect the opinions of customers who have ordered through the Platform or other third parties, and any statements, advice or opinions provided by such persons are theirs only. Accordingly, to the fullest extent permitted by law, Invert assume no responsibility or liability to any person for any reviews, including without limitation any mistakes, defamation, obscenity, omissions or falsehoods that the Customer may encounter in any such reviews.


12. Service agreements
Service agreements are active until such time client terminates the agreement in writing. Termination must happen a minimum of 5 days prior to the end of any month. If the client terminates later than 5 days prior to the end of any month, Invert will invoice one additional month and then terminate. Upon termination of the service agreement, all services will continue until the end of the term paid by the client. Upon expiration of the paid period, all services will end and Invert no longer guarantees for the performance, functionality or safety of the solution.


13. Intellectual Property

The Customer may use the products and services rendered by Invert on the following basis:
The Customer must not misuse the Websites and Platforms (including hacking or “scraping”).
Unless otherwise stated, the copyright and other intellectual property rights in the Websites and Platforms and in material published on it (including without limitation photographs and graphical images) are owned by Invert or Inverts’s licensors. These works are protected by copyright laws and treaties around the world and all rights are reserved. For the purposes of these Terms, any use of extracts from the Websites and Platforms is prohibited.
The Customer may not modify the digital or paper copies of any materials that he or she receives and the Customer may not use any pictures, photographs or any other graphics, video or audio sequences separately from any accompanying text.
The Customer shall ensure that Invert’s status as the author of the material on the Platform is always acknowledged and referenced.
The Customer is not allowed to use any of the materials on the Websites or Platforms itself for commercial purposes other than as stated in the agreement, without obtaining a license from Invert to do so.
The Websites and Platforms may not be used, and no part of the Websites and Platforms may be reproduced or stored in any way.


14. Governing law
These Terms and any contract for the purchase of Products and Services are subject to the laws of the customers country of operations.
Any dispute arising out of or in connection with these Terms shall – where such dispute cannot be settled amicably – be decided by the courts of that country.


Last updated: May 15, 2018
© 2020 Invert Aps.